Information Technology Desktop Support

Phyton Talent Advisors; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Phyton Talent Advisors in New York City is seeking a personable IT Support Technician to join a fast-paced tech environment. You will be the go-to resource for day-to-day IT needs, providing Level 1 and 2 support, and assisting with onboarding.

You will troubleshoot hardware and software, configure laptops, manage access and passwords, and support apps like Slack, Google Workspace, Zoom, Workday, Okta, and Jira across the US. A strong customer-service mindset is essential.

Qualifications

• 2+ years of IT support or related role.
• Experience troubleshooting Windows and macOS.
• Familiarity with Okta identity management.
• Experience supporting Slack, Google Workspace, Zoom, and Workday.
• Experience with Jira or similar ticketing systems.
• Knowledge of laptop provisioning and account administration.
• Experience with MDM tools such as Jamf or JumpCloud.
• Strong communication and ability to assist users with varying technical knowledge.
• Highly organized and able to manage multiple requests in a fast-paced environment.
• Positive, approachable personality.

Responsibilities

• Provide onsite IT support for the New York office and remote assistance across the US.
• Troubleshoot day-to-day hardware, software, connectivity, and application issues.
• Configure, deploy, and maintain laptops and equipment for new and existing employees.
• Support onboarding and offboarding, including device setup and access provisioning.
• Handle password resets, MFA, permissions, and login issues.
• Troubleshoot applications including Okta, Workday, Slack, Google Workspace, Zoom, and Salesforce.
• Manage IT tickets using Jira with timely follow-up and documentation.
• Support Windows and macOS devices, including software installations and updates.
• Assist with office tech: Wi-Fi, printers, meeting rooms, equipment.
• Escalate complex issues while owning user requests.

Skills

Customer service mindset

Troubleshooting

Communication skills

Organized

Tools

Jira

Okta

Slack

Google Workspace

Zoom

Workday

Jamf

JumpCloud

Job description

We're seeking a personable, hands-on IT Support Technician to join a dynamic, fast-paced technology environment in New York City. This role is ideal for someone who enjoys troubleshooting, helping people, and being the go-to resource for day-to-day IT needs.

You'll provide Level 1 and Level 2 technical support, assist with employee onboarding, manage hardware and software issues, and ensure employees have the tools and access they need to be successful. We're looking for someone who brings a strong customer-service mindset, a proactive attitude, and the ability to thrive in a collaborative, energetic office environment.

Key Responsibilities

• Provide onsite IT support for the New York office and remote assistance to employees across the US.
• Troubleshoot day-to-day hardware, software, connectivity, and application issues.
• Configure, deploy, and maintain laptops and other equipment for new and existing employees.
• Support IT onboarding and offboarding, including device setup, account provisioning, and access management.
• Handle password resets, multifactor authentication, permissions, and login issues.
• Troubleshoot applications including Okta, Workday, Slack, Google Workspace, Zoom, and Salesforce.
• Manage and resolve IT tickets using Jira, ensuring timely follow-up and accurate documentation.
• Support Windows and macOS devices, including software installations, updates, and basic endpoint security.
• Assist with office technology, including Wi-Fi, printers, conference rooms, and meeting equipment.
• Escalate complex technical issues as needed while maintaining ownership of user requests.

Qualifications

• 2+ years of experience in IT support, help desk, desktop support, or a related technical support role.
• Hands-on experience troubleshooting Windows and macOS devices.
• Familiarity with identity and access management tools such as Okta.
• Experience supporting workplace applications such as Slack, Google Workspace, Zoom, and Workday.
• Knowledge of ticketing systems such as Jira or similar platforms.
• Understanding of laptop provisioning, user account administration, password resets, and basic networking.
• Experience with MDM tools such as Jamf or JumpCloud is a plus.
• Strong communication skills and the ability to support users with varying levels of technical knowledge.
• Highly organized, resourceful, and comfortable managing multiple requests in a fast-paced environment.
• A positive, approachable personality with a genuine interest in helping others.