IT Support Technician

Widen the Net | B Corp™; United States; On-site; USD 41,328 - 47,926; Full time

Job summary

A tech support company is hiring an Information Technology Support Technician in New York City. The candidate will provide support for various operating systems, analyze IT issues, and document solutions. A sociable personality and excellent client-facing skills are essential. Candidates should have 1-2 years of IT support experience and familiarity with digital workspace technologies. The role offers a competitive hourly wage, W2 contract, PTO, and federal holidays.

Qualifications

• 1–2+ years of experience working as IT support/service desk.
• Excellent client-facing and problem-solving skills.
• Creative thinking and a sociable personality.

Responsibilities

• Troubleshoot Windows, Mac, and Linux operating systems.
• Analyze issues and follow up with end users.
• Build good relationships with 3rd-party vendors.
• Provide AV support for Google Meets.
• Document technical processes and solutions.

Skills

Troubleshooting Windows, Mac, and Linux

Active Directory

Office 365

Digital workspace technologies

Client-facing skills

Problem-solving skills

Tools

JAMF

Okta

Atlassian

Slack

Confluence

Google Workspace

Job description

Information Technology Support Technician

We are looking for an IT support and AV technician to support growth in NYC Times Square.

Base pay range

$30.00/hr - $34.79/hr

W2 contract, PTO, and federal holidays.

Responsibilities

• Troubleshooting Windows, Mac, and Linux operating systems, IT network, Active Directory, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, and JAMF.
• Clearing ticket backlog, analysing issues and following up with end users, escalating technical issues, helping resolve problems and finding root cause within SLA.
• Building good relationships with 3rd‑party software/hardware vendors.
• AV support (Google Meets).
• Documentation.

Requirements

• 1–2+ years of experience working as IT support/service desk.
• Excellent client‑facing and problem‑solving skills, creative thinking and a sociable personality.