Part-Time IT Helpdesk Technician – NYC

Evade Solutions Inc; New York (NY); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Opportunity for advancement

Ongoing training and certification support

Flexible working hours

Job summary

A New York-based IT consulting firm is seeking an experienced IT Helpdesk Technician to provide high-quality technical support within the fashion industry. The part-time position will require working 3-4 days a week in Manhattan, needing strong troubleshooting skills, a proactive customer-focused mindset, and hands-on experience with desktops, networks, and common business applications. This role offers training and development opportunities, along with a chance for advancement during your career.

Qualifications

• 2-3 years of experience in an IT Helpdesk or technical support role.
• Strong knowledge of Windows environments, including Windows 10/11.
• Hands-on experience with Active Directory and user management.

Responsibilities

• Provide Level 2 technical support for hardware, software, and network issues.
• Troubleshoot issues related to Windows/macOS and Microsoft 365.
• Document incidents and solutions using the ticketing system.

Skills

Windows environments knowledge

Troubleshooting skills

Customer service orientation

Problem-solving skills

Communication skills

Networking fundamentals understanding

Tools

Active Directory

Microsoft 365

TCP/IP

macOS

Job description

A New York-based IT consulting firm is seeking an experienced IT Helpdesk Technician to provide high-quality technical support within the fashion industry. The part-time position will require working 3-4 days a week in Manhattan, needing strong troubleshooting skills, a proactive customer-focused mindset, and hands-on experience with desktops, networks, and common business applications. This role offers training and development opportunities, along with a chance for advancement during your career.