IT Support Technician On-Site NYC

Edge Communications; New York (NY); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Short-term disability

Long-term disability

Life insurance

Growth opportunities

Descripción de la vacante

Edge Communications provides IT services and is seeking an IT Support Technician - Hospitality in New York City (Client Site). The role focuses on desktop support for hotel environments and acting as smart hands for third-party platforms such as Wi-Fi, PBX, and POS.

You will set up and maintain end-user equipment, assist with desktops and printers, and ensure ticket updates are thorough and timely while accommodating flexible shifts and covering holidays as needed.

Formación

• Knowledge of Windows desktop and server operating systems, Office 365, Active Directory, and Exchange.
• Strong customer service and problem-solving skills.
• Willingness to learn hospitality-specific systems and work flexible hours.

Responsabilidades

• Assist users with desktops, printers, and other connected devices.
• Set up, deploy, and maintain end-user equipment.
• Follow up with clients to ensure resolution is complete and satisfactory.
• Maintain accurate, thorough, and timely information in ticketing system.

Conocimientos

Customer service

Problem solving

Flexibility

Herramientas

Office 365

Active Directory

Exchange

Descripción del empleo

Description

IT Support Technician - Hospitality

Reports to - Manager, IT Services

Location: New York City(Client Site)

*Please note that this is a temporary position with possible conversion in early 2027.*

Company Description

Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description

As a Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.

Primary Responsibilities

• Assist users with desktops, printers, and other connected devices.
• Set up, deploy, and maintain end-user equipment
• Follow up with clients to ensure resolution is complete and satisfactory
• Maintain accurate, thorough, and timely information in ticketing system

Requirements

Other Responsibilities:

• Willingness to become familiar with hospitality-specific systems.
• Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
• Accommodate occasional shift changes based on coverage requirements and special events.

Required Skills & Experience:

• Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
• Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Benefits:

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package.

• medical coverage
• dental coverage
• vision coverage
• 401(k)-retirement plan
• paid time off (PTO)
• short- and long-term disability
• life insurance
• opportunities for professional growth

We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.