IT Support Associate II: Regional Ops Tech & Training

Amazon Inc.; Ruskin (FL); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health benefits (Day 1)

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Résumé du poste

Amazon Inc. is seeking an IT Support Associate II to support operations facilities across a defined geographic area. You will resolve technical problems, help train new hires, and continuously learn new technologies to improve service delivery.

The role emphasizes customer service, cross-building support, and the ability to lift up to 49 pounds and stand for long shifts. A casual dress code and comprehensive benefits are provided.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsabilités

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Connaissances

Troubleshooting computer systems

Customer service

Lifting up to 49 pounds

Stand/walk for long shifts

Travel locally

Outils

Windows

Mac OS

Linux

Description du poste

Amazon Inc. is seeking an IT Support Associate II to support operations facilities across a defined geographic area. You will resolve technical problems, help train new hires, and continuously learn new technologies to improve service delivery.

The role emphasizes customer service, cross-building support, and the ability to lift up to 49 pounds and stand for long shifts. A casual dress code and comprehensive benefits are provided.