IT Support Associate II — Ops Tech (Regional Travel)

Amazon Inc.; Griffin (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon.com Services LLC, operating as OpsTech IT, seeks an IT Support Associate II to back operations facilities across a defined area and multiple disciplines. You will resolve technical problems, manage IT equipment, and help train new hires.

Starting Day 1 benefits and a competitive hourly pay are offered, with opportunities to grow within Amazon IT, travel regionally, and support Griffin, GA operations.

Qualifications

• Experience troubleshooting integrated computer systems across Windows, Mac or Linux.
• Ability to lift up to 49 pounds and work shifts up to 12 hours with mobility.
• Strong customer service mindset in a dynamic environment.
• 1+ year(s) of operating system support experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Ops facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continual learning of new technologies.
• Supporting customers across multiple buildings and remote locations.

Skills

Windows support

Linux support

Mac support

Customer service

Troubleshooting

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux Red Hat

AWS

Job description

Amazon.com Services LLC, operating as OpsTech IT, seeks an IT Support Associate II to back operations facilities across a defined area and multiple disciplines. You will resolve technical problems, manage IT equipment, and help train new hires.

Starting Day 1 benefits and a competitive hourly pay are offered, with opportunities to grow within Amazon IT, travel regionally, and support Griffin, GA operations.