IT Support Associate II – Ops Tech (Travel)

Amazon Inc.; Town of Cottage Grove (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Amazon IT Support Associate II in Operations Technology Solutions (OTS) supports the operations team across Amazon facilities within a defined geographical area, spanning multiple technical disciplines. You will be encouraged to pursue career development opportunities to progress within Amazon.

The role includes resolving technical problems, facilitating training for new hires, and providing support to customers across multiple buildings as well as remote locations.

Qualifications

• Experience in a dynamic environment with a high degree of customer service.
• Lift up to 49 pounds and perform shifts up to 12 hours with movement.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux OS support or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Support customers from multiple buildings in the area, and remote customers.
• Travel within local or regional area to support customers.

Skills

Customer service

Troubleshooting

OS support

Physical requirements

Job description

Amazon IT Support Associate II in Operations Technology Solutions (OTS) supports the operations team across Amazon facilities within a defined geographical area, spanning multiple technical disciplines. You will be encouraged to pursue career development opportunities to progress within Amazon.

The role includes resolving technical problems, facilitating training for new hires, and providing support to customers across multiple buildings as well as remote locations.