IT Support Associate II — Ops Tech Field Specialist

Amazon.com Services LLC; Georgia; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Casual dress code

Job summary

Amazon.com Services LLC in Georgia is seeking an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area.

You will troubleshoot systems, support multiple buildings, and participate in training while traveling locally as needed. The role offers Day-1 healthcare, 401(k) matching, and a casual dress code.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift and rack equipment up to 40 pounds.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon.com Services LLC in Georgia is seeking an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area.

You will troubleshoot systems, support multiple buildings, and participate in training while traveling locally as needed. The role offers Day-1 healthcare, 401(k) matching, and a casual dress code.