IT Support Associate II — Operations IT & Training

Amazon; Griffin (GA); On-site; USD 37,000 - 52,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon Operations facilities in a defined geographic area. You will troubleshoot IT equipment, handle support requests, and assist in training new hires while traveling locally to support customers.

The role emphasizes continuous learning of new technologies, strong customer service, and flexibility to work in a dynamic, high-demand environment within Griffin, GA and surrounding areas.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Can lift up to 49 pounds and stand/walk for shifts up to 12 hours.
• 1+ years of Windows, Mac or Linux OS support experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuously learning new technologies.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Skills

Troubleshooting IT systems

Customer service

Hardware troubleshooting

Communication

Tools

Windows OS

Linux OS

Mac OS

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon Operations facilities in a defined geographic area. You will troubleshoot IT equipment, handle support requests, and assist in training new hires while traveling locally to support customers.

The role emphasizes continuous learning of new technologies, strong customer service, and flexibility to work in a dynamic, high-demand environment within Griffin, GA and surrounding areas.