IT Support Associate II — Ops Tech (Onsite)

Amazon; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Amazon Inc. in San Antonio, TX seeks an IT Support Associate II to assist the operations team with resolving technical problems across multiple disciplines within an Amazon Operations facility.

You will participate in training new hires and work with field and remote customers to deliver reliable IT support. The role emphasizes continuous learning and hands-on troubleshooting, with on-site responsibilities and occasional travel within the local region.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Able to lift up to 49 pounds and stand/walk for shifts lasting up to 12 hours.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs and standing/walking for shifts up to 12 hours.
• Traveling within your local or regional area to support our customers.
• Flexibility with schedule, shift rotation between days & nights

Skills

Windows support

Mac support

Linux support

Customer service

Troubleshooting

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon Inc. in San Antonio, TX seeks an IT Support Associate II to assist the operations team with resolving technical problems across multiple disciplines within an Amazon Operations facility.

You will participate in training new hires and work with field and remote customers to deliver reliable IT support. The role emphasizes continuous learning and hands-on troubleshooting, with on-site responsibilities and occasional travel within the local region.