IT Support Associate II — Global Ops Tech

Amazon Inc.; Shreveport (LA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Healthcare Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC is hiring an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities in Louisiana and nearby regions. You will troubleshoot IT equipment, support multiple operating systems, and help train new hires while traveling locally to support customers.

The role offers Day-1 benefits, a casual dress code, and opportunities for career development.

Qualifications

• Troubleshoot integrated and interdependent IT systems.
• Lift up to 49 pounds and stand/walk for shifts up to 12 hours.
• Experience in a dynamic environment with customer service.
• 1+ years of Windows, Mac or Linux operating system support.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within local or regional area to support our customers.

Skills

Troubleshooting IT systems

OS support (Windows/Mac/Linux)

Customer service experience

Physical stamina for 12-hour shifts

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Red Hat)

AWS

Job description

Amazon.com Services LLC is hiring an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities in Louisiana and nearby regions. You will troubleshoot IT equipment, support multiple operating systems, and help train new hires while traveling locally to support customers.

The role offers Day-1 benefits, a casual dress code, and opportunities for career development.