IT Support Associate II — Ops Tech, Rotating Shifts

Amazon Jobs; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Parental leave

Casual dress

Job summary

Amazon Operations is seeking an IT Support Associate II to help resolve technical problems across a busy Operations facility. You will support Windows, Mac and Linux systems, assist in training new hires, and continually learn new technologies to service customers in multiple buildings and remote sites.

The role offers Day 1 healthcare, a 401(k) match, and up to 20 weeks of paid parental leave, with a casual dress code and a team‑oriented culture. On-site work in San Antonio, Texas is required.

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware certifications or AWS experience are a plus.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests across the network and assist in training new hires.
• Continuously learn new technologies and support customers across multiple buildings and remote sites.
• Support local/regional customers and travel as needed; work flexible days/nights.

Skills

OS support (Windows/Mac/Linux)

Networking basics

IT certifications (A+/Network+/CCNA)

Cloud concepts (AWS)

Customer service

Job description

Amazon Operations is seeking an IT Support Associate II to help resolve technical problems across a busy Operations facility. You will support Windows, Mac and Linux systems, assist in training new hires, and continually learn new technologies to service customers in multiple buildings and remote sites.

The role offers Day 1 healthcare, a 401(k) match, and up to 20 weeks of paid parental leave, with a casual dress code and a team‑oriented culture. On-site work in San Antonio, Texas is required.