IT Support Associate II — Ops Tech (On-Site, Regional)

Amazon; Edwardsville (IL); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits starting Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Descripción de la vacante

Amazon IT Support Associate II in Edwardsville, IL provides proactive tech support to Amazon Operations facilities within a defined region. You will troubleshoot IT equipment, resolve network issues, train new hires, and continuously learn new technologies to keep the operations running smoothly.

The role emphasizes strong customer service in a fast-paced environment, with the possibility of travel within the local region and shifts that may extend up to 12 hours.

Formación

• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux operating systems support experience.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand and walk during shifts up to 12 hours.

Responsabilidades

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs and standing/walking for shifts up to 12 hours.
• Traveling within your local or regional area to support customers.

Conocimientos

Troubleshooting IT systems

OS support (Windows/Mac/Linux)

Customer service

Physical ability (lift 49 lbs, stand 0

Descripción del empleo

Amazon IT Support Associate II in Edwardsville, IL provides proactive tech support to Amazon Operations facilities within a defined region. You will troubleshoot IT equipment, resolve network issues, train new hires, and continuously learn new technologies to keep the operations running smoothly.

The role emphasizes strong customer service in a fast-paced environment, with the possibility of travel within the local region and shifts that may extend up to 12 hours.