IT Support Associate II: Multi-Site Tech Support

Amazon Inc.; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon IT Support Associate II supports operations facilities across a defined geographic area, resolving technical problems and assisting in deploying IT equipment. You will troubleshoot, train new hires, and stay current with emerging technologies to improve service delivery.

The role emphasizes flexible travel within the local/regional area and strong customer service in a fast-paced environment.

Qualifications

• Experience troubleshooting and debugging technical systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
• 1+ years of Windows, Mac or Linux OS support experience.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.

Skills

Troubleshooting experience

Customer service

Physical ability to lift 49 lbs

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Job description

Amazon IT Support Associate II supports operations facilities across a defined geographic area, resolving technical problems and assisting in deploying IT equipment. You will troubleshoot, train new hires, and stay current with emerging technologies to improve service delivery.

The role emphasizes flexible travel within the local/regional area and strong customer service in a fast-paced environment.