IT Support Associate II: Ops Tech & Field Travel

Socket.dev; Middletown Township (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare starting Day 1

401(k) matching

Parental leave

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Starting Day 1, Amazon offers comprehensive healthcare, a 401(k) matching program, and up to 20 weeks of paid

Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
• Handling support requests and procedures across the network
• Assisting in training new hires
• Continuous learning of new technologies
• Supporting customers from multiple buildings in the area, as well as remote customers
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours
• Traveling within your local or regional area to support our customers

Skills

Troubleshooting

Customer service

OS support

Physical ability

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Starting Day 1, Amazon offers comprehensive healthcare, a 401(k) matching program, and up to 20 weeks of paid