IT Support Associate II — Tech Ops, Day-1 Benefits

Amazon; Bridgewater (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Amazon's Ops Tech Solutions (OTS) is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities within a defined geographic area. You will work across multiple disciplines and be encouraged to pursue career development.

We offer competitive pay, comprehensive healthcare, 401(k) matching, and a casual dress code. Responsibilities include supporting IT equipment, assisting with training, and traveling locally to support

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Lift up to 49 pounds and stand/walk during shifts up to 12 hours.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux OS support.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuous learning of new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Physical stamina

OS support (Windows/Mac/Linux)

Tools

AWS

Job description

Amazon's Ops Tech Solutions (OTS) is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities within a defined geographic area. You will work across multiple disciplines and be encouraged to pursue career development.

We offer competitive pay, comprehensive healthcare, 401(k) matching, and a casual dress code. Responsibilities include supporting IT equipment, assisting with training, and traveling locally to support