IT Support Associate II — Global Ops Tech (Onsite)

Socket.dev; Concord (NC); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon is hiring an IT Support Associate II to assist the operations team in resolving technical problems across diverse disciplines within an Amazon Operations facility.

The role emphasizes career development opportunities and ongoing improvement, with competitive compensation and benefits starting Day 1, including healthcare and 401(k) matching, plus a casual dress code for daily work.

Qualifications

• Experience with Windows, Mac or Linux OS support.
• 1+ years of IT/tech support or equivalent experience.
• Ability to lift up to 49 pounds and stand for long shifts.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in operations facilities.
• Handle support requests across the network and incidente processes.
• Assist in training new hires.
• Continuously learn new technologies and updates.
• Support customers across multiple buildings and remote sites.

Skills

OS support

Troubleshooting

Customer service

Team collaboration

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon is hiring an IT Support Associate II to assist the operations team in resolving technical problems across diverse disciplines within an Amazon Operations facility.

The role emphasizes career development opportunities and ongoing improvement, with competitive compensation and benefits starting Day 1, including healthcare and 401(k) matching, plus a casual dress code for daily work.