IT Support Associate II — Global Ops Tech Pro

Amazon; Houston (TX); On-site; USD 33,000 - 52,000; Full time

Job summary

Amazon IT Support Associate II, Ops Tech Solutions (OTS), supports the operations team in resolving technical problems across multiple disciplines within Amazon Operations facilities. The role offers career development opportunities and a focus on customer service and continuous learning.

Starting Day 1, Amazon provides healthcare benefits, a 401(k) match, and potential parental leave, with a flexible approach to on-site work and shift rotations across days and nights.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs and standing/walking for shifts up to 12 hours.
• Travel within local or regional area to support customers.
• Shift rotation between days and nights.

Skills

IT Support

Troubleshooting

Windows

Mac

Linux

Customer Service

Printers

Thin Clients

PCs

Scanners

Handheld Terminals

Tools

Zebra Printers

Thin Clients

PCs

Scanners

Handheld Terminals

Job description

Amazon IT Support Associate II, Ops Tech Solutions (OTS), supports the operations team in resolving technical problems across multiple disciplines within Amazon Operations facilities. The role offers career development opportunities and a focus on customer service and continuous learning.

Starting Day 1, Amazon provides healthcare benefits, a 401(k) match, and potential parental leave, with a flexible approach to on-site work and shift rotations across days and nights.