Field IT Support Associate II - Facilities & Ops Tech

Amazon Inc.; Tremont (Schuylkill County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

Job summary

Amazon.com Services LLC is hiring an IT Support Associate II for Ops Tech Solutions. You will support the operations team by troubleshooting IT infrastructure across multiple facilities and assisting in training new hires, while handling diverse technical disciplines in a dynamic environment.

The role offers comprehensive healthcare benefits from day one, opportunities for professional development, and a flexible, customer-focused work culture across the region.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Dynamic environment with a high degree of customer service.
• Able to lift up to 49 pounds and stand/walk for shifts up to 12 hours.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings and remote locations.

Skills

IT support

Customer service

Windows/Mac/Linux

Training support

Job description

Amazon.com Services LLC is hiring an IT Support Associate II for Ops Tech Solutions. You will support the operations team by troubleshooting IT infrastructure across multiple facilities and assisting in training new hires, while handling diverse technical disciplines in a dynamic environment.

The role offers comprehensive healthcare benefits from day one, opportunities for professional development, and a flexible, customer-focused work culture across the region.