IT Support Associate II - Field Operations Tech

Amazon Inc.; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Amazon IT Support Associate II is responsible for assisting in the operations team across Amazon facilities within a defined region. You will troubleshoot, maintain, and deploy IT equipment, support network procedures, and help train new hires.

The role emphasizes continuous learning of new technologies, customer service in a dynamic environment, and occasional travel within the local area to support customers.

Qualifications

• Experience troubleshooting and debugging technical systems.
• High degree of customer service in a dynamic environment.
• Ability to lift up to 49 pounds, stand/walk up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Travel within local or regional area to support customers.

Skills

Troubleshooting

Customer service

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon IT Support Associate II is responsible for assisting in the operations team across Amazon facilities within a defined region. You will troubleshoot, maintain, and deploy IT equipment, support network procedures, and help train new hires.

The role emphasizes continuous learning of new technologies, customer service in a dynamic environment, and occasional travel within the local area to support customers.