IT Support Associate II - Multi-Site Ops Tech

Amazon Inc.; Burlington (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II for Operations Tech Solutions in Burlington, NJ. You will resolve technical problems across multiple disciplines in Amazon operations facilities within a defined geographic area, with growth opportunities and career development.

Responsibilities include deploying and troubleshooting IT equipment, handling support requests, training new hires, and traveling to support local customers.

Qualifications

• Experience supporting integrated computer systems across IT environments.
• Strong customer service in a fast-paced setting.
• Ability to lift up to 49 pounds and stand for 12-hour shifts.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in operations facilities.
• Handle support requests across the network and remote locations.
• Train new hires and participate in ongoing learning of technologies.
• Support customers across multiple buildings and regions.
• Travel within local/regional area to assist customers.

Skills

IT support

Customer service

Windows

Mac

Linux

Network

Tools

AWS

Cisco CCNA

Microsoft hardware

Job description

Amazon is seeking an IT Support Associate II for Operations Tech Solutions in Burlington, NJ. You will resolve technical problems across multiple disciplines in Amazon operations facilities within a defined geographic area, with growth opportunities and career development.

Responsibilities include deploying and troubleshooting IT equipment, handling support requests, training new hires, and traveling to support local customers.