IT Support Associate II - Hands-On Ops Tech

Socket.dev; Kent (WA); On-site; USD 40,000 - 52,000; Full time

Job summary

Amazon's OpsTech IT is hiring an IT Support Associate II to assist the operations team in resolving a range of technical problems within an Amazon Operations facility. You will troubleshoot IT equipment, handle support requests, and help train new hires while continuously learning new technologies.

The role involves supporting customers across multiple buildings and remote locations, and requires physical ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours.

Qualifications

• Experience troubleshooting IT systems and strong customer service orientation.
• Ability to work in a fast-paced environment and learn new technologies.
• Experience supporting Windows, Mac, or Linux operating systems.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Move up to 49lbs and stand/walk for shifts up to 12 hours.

Job description

Amazon's OpsTech IT is hiring an IT Support Associate II to assist the operations team in resolving a range of technical problems within an Amazon Operations facility. You will troubleshoot IT equipment, handle support requests, and help train new hires while continuously learning new technologies.

The role involves supporting customers across multiple buildings and remote locations, and requires physical ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours.