IT Support Associate II – Global Ops Tech Support

Amazon Jobs; Plainfield (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical issues across multiple disciplines in an Amazon Operations facility in Plainfield, Indiana.

You will troubleshoot end-user hardware, support Windows/Mac/Linux environments, and participate in local projects while mentoring new hires. A casual dress code and strong customer service are emphasized in a fast-paced, hands-on setting.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent experience.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS or other relevant certifications are a plus.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area and remote sites.
• Lead and participate in local project delivery.

Skills

Windows support

Mac support

Linux support

Customer service

IT troubleshooting

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical issues across multiple disciplines in an Amazon Operations facility in Plainfield, Indiana.

You will troubleshoot end-user hardware, support Windows/Mac/Linux environments, and participate in local projects while mentoring new hires. A casual dress code and strong customer service are emphasized in a fast-paced, hands-on setting.