IT Support Associate II — Global Ops Tech
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Benefits offered by this job
Job summary
Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities within a defined geographic area. You will support IT infrastructure, participate in new technology initiatives, and grow your career through development opportunities.
The role offers competitive benefits starting Day 1, including healthcare, 401(k) matching, and potential for advancement.
Qualifications
- Experience troubleshooting integrated and interdependent computer systems.
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- Experience in a dynamic environment with a high degree of customer service.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Responsibilities
- Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Skills
Job description
Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities within a defined geographic area. You will support IT infrastructure, participate in new technology initiatives, and grow your career through development opportunities.
The role offers competitive benefits starting Day 1, including healthcare, 401(k) matching, and potential for advancement.
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