IT Support Associate II — Dynamic IT Ops (Day 1 Benefits)

Amazon; Romeoville (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) match

Paid parental leave

Job summary

Amazon IT Support Associate II at Ops Tech Solutions (OTS) supports operations teams across facilities, resolving technical problems spanning multiple disciplines. The role emphasizes proactive problem solving and hands-on IT care within Amazon Operations.

You will troubleshoot equipment, assist new hires, and learn evolving technologies while delivering dependable service to internal customers on site and remotely, with growth opportunities.

Qualifications

• Experience working with computer systems and troubleshooting.
• Customer-service orientation in dynamic environments.
• Ability to lift up to 49 pounds and stand/walk for long shifts (up to 12 hours).
• 1+ year of Windows/Mac/Linux OS support experience.

Responsibilities

• Allocate, maintain and troubleshoot IT equipment in Ops Tech facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn and implement new technologies.
• Support customers from multiple buildings and remote locations.

Skills

Customer service

Troubleshooting

Hardware handling

OS support

Tools

Windows

Mac OS

Linux

Job description

Amazon IT Support Associate II at Ops Tech Solutions (OTS) supports operations teams across facilities, resolving technical problems spanning multiple disciplines. The role emphasizes proactive problem solving and hands-on IT care within Amazon Operations.

You will troubleshoot equipment, assist new hires, and learn evolving technologies while delivering dependable service to internal customers on site and remotely, with growth opportunities.