IT Support Associate II — Global Ops Tech

Amazon; San Marcos (TX); On-site; USD 39,000 - 51,000; Full time

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team across Amazon operations facilities in Texas. You will troubleshoot, install, and maintain IT equipment, support a range of devices, and help new hires with onboarding and training.

This role emphasizes fast, friendly service and reliable problem resolution in a dynamic, high-volume environment. Based in San Marcos, TX, you will travel locally as needed and contribute to improving IT processes while

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds and stand/walk for long shifts; physical stamina required.
• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

OS support (Windows/Mac/Linux)

Physical stamina

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team across Amazon operations facilities in Texas. You will troubleshoot, install, and maintain IT equipment, support a range of devices, and help new hires with onboarding and training.

This role emphasizes fast, friendly service and reliable problem resolution in a dynamic, high-volume environment. Based in San Marcos, TX, you will travel locally as needed and contribute to improving IT processes while