IT Support Associate II – Global Ops Tech

Socket.dev; Pasadena (TX); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

Casual dress code

Job summary

Amazon is hiring an IT Support Associate II to assist the operations team in resolving technical problems across multiple disciplines within an Amazon Operations facility in Pasadena, Texas. The role emphasizes ownership, customer service, and ongoing career development opportunities.

The position offers competitive compensation with Day 1 healthcare, 401(k) matching, and a flexible work environment with day and night shifts. Travel within local regions may be required.

Qualifications

• 1+ years of Windows, macOS, or Linux OS support.
• Experience troubleshooting integrated computer systems.
• Experience in a dynamic environment with strong customer service.
• Able to lift up to 49 pounds and stand/walk during shifts up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs and standing/walking for shifts up to 12 hours.
• Traveling within your local or regional area to support our customers.
• Flexibility with schedule, shift rotation between days & nights.

Skills

IT troubleshooting

Customer service

Tools

Cisco/CCNA

Linux (Redhat)

AWS

Job description

Amazon is hiring an IT Support Associate II to assist the operations team in resolving technical problems across multiple disciplines within an Amazon Operations facility in Pasadena, Texas. The role emphasizes ownership, customer service, and ongoing career development opportunities.

The position offers competitive compensation with Day 1 healthcare, 401(k) matching, and a flexible work environment with day and night shifts. Travel within local regions may be required.