IT Support Associate II — Global Ops IT Pro

Amazon Inc.

San Diego (CA)

On-site

USD 49,000 - 79,000

Full time

10 days ago

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Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II for Ops Tech Solutions in San Diego, CA to assist the operations team with resolving technical problems across multiple disciplines within an Amazon Operations facility.

You'll troubleshoot integrated computer systems, support Windows/Mac/Linux, and help train new hires while handling up to 49 lbs and standing for long shifts. Day 1 health benefits and 401(k) matching are offered.

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience in a dynamic environment with a high degree of customer service.
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

Responsibilities

Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
Handles support requests and procedures across the network.
Assist in training new hires.
Continuous learning of new technologies.
Ability to support customers from multiple buildings in the area, as well as remote customers.