IT Support Associate II – Global Ops IT & Facilities

Socket.dev; Robbinsville Township (NJ); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Casual dress code

Job summary

Amazon's OpsTech IT team in Robbinsville, NJ is seeking an IT Support Associate II to help resolve technical problems across Amazon Operations facilities. You will allocate, maintain, and troubleshoot IT equipment, support network procedures, and assist training of new hires, with travel within your local region.

The role emphasizes customer service in a dynamic environment, with Day 1 healthcare, 401(k) matching, and potential long shifts up to 12 hours.

Qualifications

• 1+ years of Windows, Mac or Linux operating system support.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Cross-functional collaboration

Tools

Zebra printers

Thin clients

PCs

Scanners

Handheld terminals

Job description

Amazon's OpsTech IT team in Robbinsville, NJ is seeking an IT Support Associate II to help resolve technical problems across Amazon Operations facilities. You will allocate, maintain, and troubleshoot IT equipment, support network procedures, and assist training of new hires, with travel within your local region.

The role emphasizes customer service in a dynamic environment, with Day 1 healthcare, 401(k) matching, and potential long shifts up to 12 hours.