IT Support Associate II — Global Ops IT

Amazon; Monee (IL); On-site; USD 49,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Job summary

Amazon OpsTech IT is seeking an IT Support Associate II to support the operations team by resolving technical problems across multiple disciplines within an Amazon Operations facility.

You will maintain IT equipment, handle support requests, assist in training new hires, and pursue ongoing learning. The role requires lifting up to 49 pounds and standing for shifts up to 12 hours; Day 1 benefits and a strong 401(k) program are offered.

Qualifications

• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Skills

Customer service

Troubleshooting

Windows/Mac/Linux support

Cross-platform

Job description

Amazon OpsTech IT is seeking an IT Support Associate II to support the operations team by resolving technical problems across multiple disciplines within an Amazon Operations facility.

You will maintain IT equipment, handle support requests, assist in training new hires, and pursue ongoing learning. The role requires lifting up to 49 pounds and standing for shifts up to 12 hours; Day 1 benefits and a strong 401(k) program are offered.