IT Support Associate II — Global Operations Tech Support

Amazon; West Deptford Township (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon IT Support Associate II (OTS) in New Jersey is part of the Ops Tech Solutions team supporting operations facilities across a defined region. You will resolve technical issues, maintain IT equipment, and assist with onboarding new hires while collaborating with facility teams to keep operations running smoothly.

The role emphasizes hands-on troubleshooting, strong customer service, and a willingness to travel within the local area.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Ability to support IT infrastructure across multiple facilities.
• Proactive in learning new technologies and procedures.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings and remote locations.
• Move up to 49 pounds / stand/walk up to 12 hours.
• Travel within local or regional area to support customers.

Skills

Troubleshooting IT systems (Windows/M…

Customer service oriented

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon IT Support Associate II (OTS) in New Jersey is part of the Ops Tech Solutions team supporting operations facilities across a defined region. You will resolve technical issues, maintain IT equipment, and assist with onboarding new hires while collaborating with facility teams to keep operations running smoothly.

The role emphasizes hands-on troubleshooting, strong customer service, and a willingness to travel within the local area.