IT Support Associate II - Field Operations Tech

Talentify; Robbinsville Township (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon's OpsTech IT group is hiring an IT Support Associate II to assist the operations team across facilities in a defined geographical area. You will troubleshoot Windows, Mac, and Linux systems, support network operations, and help train new hires while delivering exceptional customer service.

Role requires lifting up to 49 pounds, standing/walking for long shifts, and regional travel to support customers.

Qualifications

• 1+ years of Windows, Mac or Linux OS support
• CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat) or AWS certifications
• Ability to lift up to 49 lbs and work shifts up to 12 hours

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests across the network and collaborating with regional teams.
• Training new hires and supporting both local and remote customers.
• Staying up-to-date with new technologies and processes to improve service quality

Skills

OS support

IT certifications

AWS

Hardware install

Remote support

Customer service

Job description

Amazon's OpsTech IT group is hiring an IT Support Associate II to assist the operations team across facilities in a defined geographical area. You will troubleshoot Windows, Mac, and Linux systems, support network operations, and help train new hires while delivering exceptional customer service.

Role requires lifting up to 49 pounds, standing/walking for long shifts, and regional travel to support customers.