VIP Desk-Side IT Support Engineer

Worldwide TechServices; Dearborn (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer in Dearborn, Michigan. This intermediate position involves troubleshooting and repairing technology products in an end-user environment. Responsibilities include providing desk-side support, handling IMAC activities, and engaging with clients to maintain high service satisfaction. Ideal candidates possess a technical school certification or equivalent experience and A+ certification is desired. Strong communication and customer-facing skills are essential.

Qualifications

• Typical requirements include technical school certification or 2-4 years of relevant experience.
• Maintain all required OEM certifications as directed by Management.
• Knowledge of relevant software and hardware systems is necessary.
• Understanding of ITIL methodologies is preferred.
• A+ certification is desired.

Responsibilities

• Perform troubleshooting and repair activities in an end-user environment.
• Provide support to client identified VIPs.
• Respond to change management requests and support activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills.

Skills

Communication Skills

Customer-facing Skills

Technical Troubleshooting

Interpersonal Skills

Ability to Follow Instructions

Equipment Handling

Education

Technical School Certification or Equivalent Experience

Tools

Basic Repair Kit

Job description

Worldwide TechServices is seeking a Customer Service Engineer in Dearborn, Michigan. This intermediate position involves troubleshooting and repairing technology products in an end-user environment. Responsibilities include providing desk-side support, handling IMAC activities, and engaging with clients to maintain high service satisfaction. Ideal candidates possess a technical school certification or equivalent experience and A+ certification is desired. Strong communication and customer-facing skills are essential.