Desktop Support Specialist

ActioNet, Inc.; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development opportunities

Health and wellness programs

Inclusive workplace culture

Job summary

A leading IT services firm is seeking a Desktop Technician to provide technical support for end-users, ensuring hardware and software issues are resolved efficiently. The role requires an Associate degree in IT or related field, CompTIA A+ certification preferred, and at least 3 years of experience with Windows and macOS. Strong customer service skills and attention to detail are essential, alongside capabilities in Active Directory and IT service management tools. Join a diverse company committed to quality and community support.

Qualifications

• 3 years of experience with Windows and macOS operating systems.
• Familiarity with IT service management (ITSM) tools.
• Ability to lift and transport IT equipment as needed.

Responsibilities

• Provide technical support for desktops, laptops, and peripheral devices.
• Diagnose and resolve hardware and software issues.
• Document troubleshooting steps for knowledge base updates.

Skills

Troubleshooting skills

Customer service skills

Attention to detail

Time management

Education

Associate degree in Information Technology or related field

CompTIA A+ certification

Tools

Windows

macOS

Microsoft Office Suite

Active Directory

Job description

A leading IT services firm is seeking a Desktop Technician to provide technical support for end-users, ensuring hardware and software issues are resolved efficiently. The role requires an Associate degree in IT or related field, CompTIA A+ certification preferred, and at least 3 years of experience with Windows and macOS. Strong customer service skills and attention to detail are essential, alongside capabilities in Active Directory and IT service management tools. Join a diverse company committed to quality and community support.