IT Support Engineer — Help Desk & Onsite Travel

Black Rock; Ann Arbor (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services company based in Ann Arbor, Michigan, is seeking an Information Technology Support Specialist. The successful candidate will provide exceptional customer service while delivering technology support. Responsibilities include diagnosing hardware/software problems, installing and maintaining systems, and supporting users throughout Michigan. Candidates should possess strong analytical skills and have a basic understanding of networking and Windows Server. Travel is required for onsite support as needed.

Qualifications

• 1-2 years of experience in IT Help Desk or tech support.
• Basic understanding of Windows Server operating systems and Microsoft Office 365.
• Strong grasp of networking concepts and basic understanding of routers and firewalls.

Responsibilities

• Diagnose and troubleshoot software/hardware problems using a helpdesk system.
• Respond to helpdesk inquiries and provide support on various issues.
• Provision new desktop and laptop computers with applications.

Skills

Customer service skills

Troubleshooting capabilities

Analytical skills

Communication skills

Networking concepts

Education

Degree in information systems or computer science

Tools

Windows Server

Microsoft Office 365

VPN devices

WLAN technologies

Job description

A technology services company based in Ann Arbor, Michigan, is seeking an Information Technology Support Specialist. The successful candidate will provide exceptional customer service while delivering technology support. Responsibilities include diagnosing hardware/software problems, installing and maintaining systems, and supporting users throughout Michigan. Candidates should possess strong analytical skills and have a basic understanding of networking and Windows Server. Travel is required for onsite support as needed.