IT Support Administrator: Fast, End-User Help & Tech Fixes

Providence; Spokane (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Life insurance

Disability insurance

Paid time off

Well-being resources

Job summary

Providence Enterprise Information Services is seeking an IT Help Desk Specialist in Spokane, WA to resolve customer issues and fulfill information technology service requests. You will diagnose hardware, software, and network problems and guide end users through resolutions while coordinating with ITS teams to ensure smooth deployments.

The role emphasizes timely, accurate support, cross-team collaboration, and a strong customer-service focus in a healthcare setting.

Qualifications

• 3 years experience in technical support and at least one current certification in technology related field, OR 5 years of experience providing technical support in a high volume, technology focused call center.
• Experience using Knowledge management tools.

Responsibilities

• Provide timely IT support to Providence caregivers, partners, and customers.
• Diagnose hardware, printer, software, and network issues quickly and accurately.
• Coordinate with ITS teams to achieve final resolution and act as primary customer contact during the process.

Skills

Technical support

Call center experience

Knowledge management tools

Education

Associate degree in IT

Bachelor’s degree in CS/EE/IS

Tools

Knowledge management systems

Job description

Providence Enterprise Information Services is seeking an IT Help Desk Specialist in Spokane, WA to resolve customer issues and fulfill information technology service requests. You will diagnose hardware, software, and network problems and guide end users through resolutions while coordinating with ITS teams to ensure smooth deployments.

The role emphasizes timely, accurate support, cross-team collaboration, and a strong customer-service focus in a healthcare setting.