IT Help Desk Pro - Troubleshooting & Support

SMA Healthcare; Ocala (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Personal Leave

Paid Holidays

403b Retirement Plan

Job summary

SMA Healthcare seeks a skilled IT Help Desk Specialist to support staff with computer software and hardware issues, troubleshoot networks, and assist users by phone, email, and in person. You will document calls and escalate complex problems as needed in a collaborative team.

The role requires at least 2 years of help desk experience and an AA degree in a computer-related field, with strong English communication and quick diagnostic abilities.

Qualifications

• Must possess excellent English speaking ability and must be able to speak clearly and concisely on the phone.
• Excellent writing skills and ability to quickly diagnose and troubleshoot computer related issues.
• Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users.

Responsibilities

• Investigate and resolve minor computer software and hardware problems of users; refer complex problems to appropriate staff member.
• Talk to user to learn procedures followed and source of error by user; answer questions, applying knowledge of computer software, hardware, and procedures.
• Determine probable cause using written procedures and problem resolution software; forward complex problems to appropriate staff member.
• Troubleshoots, maintains and repairs wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment.
• Provide technical support after normal work hours when necessary.

Skills

English speaking ability

Excellent writing skills

Problem diagnosis

Customer service mindset

Communication skills

Team collaboration

Education

AA degree in computer-related curriculum

Tools

Diagnostic software

Problem resolution software

Word processors

Database software

Spreadsheet applications

Job description

SMA Healthcare seeks a skilled IT Help Desk Specialist to support staff with computer software and hardware issues, troubleshoot networks, and assist users by phone, email, and in person. You will document calls and escalate complex problems as needed in a collaborative team.

The role requires at least 2 years of help desk experience and an AA degree in a computer-related field, with strong English communication and quick diagnostic abilities.