IT Support Administrator — End-User Tech Expert

Providence; Colville (WA); On-site; USD 62,000 - 97,000; Full time

Job summary

Providence's Enterprise Information Services team is seeking a skilled End User Support professional to resolve technical issues and fulfill information technology service requests. You will diagnose computer hardware, software, and network problems, coordinate with ITS teams, and ensure a positive customer service experience for caregivers and partners.

The role emphasizes collaboration, timely resolutions, and contributing to Providence's mission of care.

Qualifications

• 3 years experience in technical support and at least one current certification in technology related field
• 5 years of experience providing technical support in a high volume, technology focused call center
• Experience using Knowledge management tools.

Responsibilities

• Resolve customers' issues, fulfill requests for IT services, and facilitate deployments.
• Deliver timely and accurate IT support to Providence caregivers, partners, and customers.
• Diagnose issues with computer, printer, peripheral hardware, software, and network systems.
• Coordinate with other ITS teams to achieve final resolution and act as primary customer contact.

Skills

Technical support

Knowledge management tools

Education

Associate's Degree in IT

Bachelor's Degree in CS/EE/IS

Certifications: A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, CCIE, MCDBA

Job description

Providence's Enterprise Information Services team is seeking a skilled End User Support professional to resolve technical issues and fulfill information technology service requests. You will diagnose computer hardware, software, and network problems, coordinate with ITS teams, and ensure a positive customer service experience for caregivers and partners.

The role emphasizes collaboration, timely resolutions, and contributing to Providence's mission of care.