End-User Tech Support Specialist | Help Desk & Remote Support

St. Peter's Health; Town of Montana (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

St. Peter's Health is seeking a professional IT Help Desk technician to diagnose and resolve hardware, software, network, and peripheral issues for hospital departments. You will manage incidents from intake to resolution, documenting steps and escalating when needed, while delivering clear guidance to end users.

The role emphasizes strong analytical, communication, organizational and customer service skills, with the ability to handle multiple technical issues promptly in a healthcare setting.

Qualifications

• Education: High School diploma or GED preferred.
• Technical training or work experience is preferred.
• Two years progressive experience with personal computers is preferred.
• Ability to troubleshoot PCs, printers and switch systems using remote tools.
• Strong communication and customer service skills.

Responsibilities

• Provide professional technical support to facility departments, external offices, and agencies.
• Manage Help Desk incidents from intake to resolution, with documentation, prioritization, escalation and closure in the ticketing system.
• Perform remote troubleshooting, software installation and upgrades, and device support.
• Troubleshoot network and printer issues; perform routine equipment maintenance.
• Provide technical guidance to end users and hospital staff.

Skills

Help desk support

Remote troubleshooting

Communication

Organizational skills

Customer service

Education

High School diploma or GED

Technical training/experience

Job description

St. Peter's Health is seeking a professional IT Help Desk technician to diagnose and resolve hardware, software, network, and peripheral issues for hospital departments. You will manage incidents from intake to resolution, documenting steps and escalating when needed, while delivering clear guidance to end users.

The role emphasizes strong analytical, communication, organizational and customer service skills, with the ability to handle multiple technical issues promptly in a healthcare setting.