IT Help Desk Technician - Healthcare

Northshore Health Centers; Portage (IN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Northshore Health Centers in Portage, IN seeks a Technology Support Technician to provide first-level IT support, install, maintain, and troubleshoot computers, software, and network equipment across clinics. You will manage help desk tickets, account provisioning, and inventory, with occasional on-site visits to Northshore sites; strong customer service and problem-solving are essential.

This role supports clinicians and staff, aims to minimize downtime, and offers opportunities to work with

Qualifikationen

• High School Diploma or equivalent.
• Two years of healthcare IT experience preferred.
• Associate’s degree in technology or related field preferred.

Aufgaben

• Serve as the first point of contact for IT tickets in person, by phone, or by email.
• Diagnose issues using diagnostic tools and document steps.
• Install, configure, maintain, and repair hardware and software.
• Manage user accounts and equipment inventory.
• Escalate complex issues to higher-level support.
• Travel to Northshore locations for onsite support.
• Produce help desk reports and track recurring issues.
• Provide training to users to promote effective technology use.

Kenntnisse

Customer service

Troubleshooting

Ticketing system

Microsoft Office

Communication skills

Ausbildung

High School Diploma

Associate’s Degree in Technology

Tools

Fortinet equipment

Lenovo devices

Microsoft products

Jobbeschreibung

Northshore Health Centers in Portage, IN seeks a Technology Support Technician to provide first-level IT support, install, maintain, and troubleshoot computers, software, and network equipment across clinics. You will manage help desk tickets, account provisioning, and inventory, with occasional on-site visits to Northshore sites; strong customer service and problem-solving are essential.

This role supports clinicians and staff, aims to minimize downtime, and offers opportunities to work with