On-Site IT Support Technician – End-User Expert

Providence; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Providence's IS team in Portland, Oregon seeks an IS Customer Support Technician - On Site to serve as the primary contact for caregivers, resolving technical issues and fulfilling IT service requests while ensuring a positive customer experience. The role emphasizes on-site support and deployment assistance within a hospital/health system setting.

The candidate will join the End User Support team to deliver timely IT services across Providence caregivers, partners and customers, collaborating

Qualifications

• 2 years' experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Responsibilities

• Resolve caregivers' issues and fulfill requests for IT services on-site.
• Facilitate technical project deployments and coordinate with End User Support team to ensure timely IT services.

Skills

Technical support

Knowledge management

Education

Associate's Degree in IT

Bachelor's Degree in CS/EE/IS or related

Tools

Knowledge management tools

Job description

Providence's IS team in Portland, Oregon seeks an IS Customer Support Technician - On Site to serve as the primary contact for caregivers, resolving technical issues and fulfilling IT service requests while ensuring a positive customer experience. The role emphasizes on-site support and deployment assistance within a hospital/health system setting.

The candidate will join the End User Support team to deliver timely IT services across Providence caregivers, partners and customers, collaborating