On-Site IT Support Technician - End User Specialist

Providence Health & Services; Portland (OR); On-site; USD 4,153,000 - 6,355,000; Full time

Job summary

Providence Health & Services is seeking an IS Customer Support Technician to join the End User Support team on-site at the Portland location. The role focuses on resolving caregivers' IT issues, handling information technology service requests, and supporting technical deployments while delivering strong customer service in a healthcare environment.

Candidates should have 2 years of technical support experience or current certifications and may pursue additional IT certifications.

Qualifications

• 2 years' experience in technical support or at least one current certification in technology related field.

Responsibilities

• Serve as the key point of support to resolve caregivers' issues and fulfill requests for information technology services.
• Facilitate technical project deployments and ensure timely, accurate IT support for Providence caregivers, partners, and customers.
• Deliver excellent end-user support with a focus on patient-focused, whole-person care.

Skills

Technical support

Knowledge management tools

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in Computer Science or related

Tools

A+

Network+

CCNA

MCSE

RHCE

MCSA

CSA

ACE

CCIE

MSDBA

Job description

Providence Health & Services is seeking an IS Customer Support Technician to join the End User Support team on-site at the Portland location. The role focuses on resolving caregivers' IT issues, handling information technology service requests, and supporting technical deployments while delivering strong customer service in a healthcare environment.

Candidates should have 2 years of technical support experience or current certifications and may pursue additional IT certifications.