End-User IT Support Specialist - Fast Resolutions & Deployments

Agence PROvidence; Colville (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits

Job summary

Providence is seeking an End User Support specialist to resolve customer IT issues, fulfill service requests, and facilitate project deployments for caregivers, partners, and customers. You will diagnose hardware, software, and network problems, delivering timely, accurate support and acting as the customer contact throughout the resolution process.

With a focus on patient-centered care, Providence offers best-in-class benefits and a culture of understanding, commitment, and mutual respect.

Qualifications

• 3 years of technical support experience, or 5 years in a high-volume tech call center.
• Experience using knowledge management tools.

Responsibilities

• Resolve customers' IT issues and fulfill information technology service requests.
• Facilitate technical project deployments and coordinate with ITS teams for final resolution.
• Serve as the primary customer contact throughout the resolution process.

Skills

Technical support

Teamwork

Education

Associate's Degree in IT

Bachelor's Degree in CS/EE/IS or related

Tools

Knowledge management tools

Job description

Providence is seeking an End User Support specialist to resolve customer IT issues, fulfill service requests, and facilitate project deployments for caregivers, partners, and customers. You will diagnose hardware, software, and network problems, delivering timely, accurate support and acting as the customer contact throughout the resolution process.

With a focus on patient-centered care, Providence offers best-in-class benefits and a culture of understanding, commitment, and mutual respect.