End-User IT Support Specialist

Providence Health & Services; Colville (WA); On-site; USD 62,000 - 97,000; Full time

Job summary

Providence Shared Services in Washington's Colville area seeks an End User Support specialist to resolve issues, fulfill information technology service requests, and help deploy projects for caregivers, partners, and customers. You will diagnose hardware, software, and network problems and coordinate with ITS teams to ensure timely resolution.

You will join a team focused on patient‑centered care, with competitive benefits, and opportunities for growth while maintaining a strong culture of

Qualifications

• 3 years of technical support experience with at least one current certification
• Or 5 years of experience in a high-volume tech support call center
• Experience using knowledge management tools

Responsibilities

• Resolve customers' IT issues and fulfill service requests
• Support information technology services for Providence caregivers, partners, and customers
• Diagnose hardware, software, and network problems and coordinate with teams for final resolution

Skills

Technical support

IT certifications

Knowledge management tools

Education

Associate degree in IT

Bachelor's degree in CS/EE/IS

Tools

Knowledge management tools

Job description

Providence Shared Services in Washington's Colville area seeks an End User Support specialist to resolve issues, fulfill information technology service requests, and help deploy projects for caregivers, partners, and customers. You will diagnose hardware, software, and network problems and coordinate with ITS teams to ensure timely resolution.

You will join a team focused on patient‑centered care, with competitive benefits, and opportunities for growth while maintaining a strong culture of