End-User IT Support Specialist

Providence Health Plan Group; Colville, Northern (WA, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Life insurance

Disability insurance

Paid time off

Job summary

Providence Shared Services is seeking an upbeat End User Support specialist to serve as the primary contact for IT support, resolving issues, fulfilling service requests, and aiding deployments.

You will diagnose hardware, software, and network problems, coordinate with ITS teams, and deliver timely, accurate support to Providence caregivers, partners, and customers while emphasizing customer service excellence.

Qualifications

• 3 years experience in technical support and at least one current certification in technology related field, OR 5 years of experience providing technical support in a high volume, technology focused call center.
• Experience using Knowledge management tools.

Responsibilities

• Serve as primary point of contact to resolve customers' IT issues and fulfill requests for information technology services.
• Diagnose issues with computer hardware, peripherals, software, and network systems quickly and accurately.
• Coordinate with Information Technology Service teams to ensure final resolution and maintain a high level of customer service.

Skills

Technical support

Knowledge management tools

Education

Associate's Degree in IT

Bachelor's Degree in CS/Information Systems

Job description

Providence Shared Services is seeking an upbeat End User Support specialist to serve as the primary contact for IT support, resolving issues, fulfilling service requests, and aiding deployments.

You will diagnose hardware, software, and network problems, coordinate with ITS teams, and deliver timely, accurate support to Providence caregivers, partners, and customers while emphasizing customer service excellence.