Onsite IT Support Specialist

Providence Health Plan Group; Portland, Northern (OR, KY); Hybrid; USD 41,000 - 63,000; Full time

Job summary

Providence on-site IS Customer Support Technician in Portland, OR, delivers frontline IT support to caregivers, partners, and customers, resolving issues and fulfilling service requests while aiding project deployments.

You will work with the End User Support team to provide timely, accurate assistance, contributing to a reliable technology environment and a positive, patient-focused service experience across Providence facilities.

Qualifications

• 2 years' experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Responsibilities

• Resolve caregivers' issues and fulfill requests for information technology services.
• Facilitate technical project deployments.
• Deliver timely and accurate IT support and services to Providence caregivers, partners, and customers.

Skills

2 years experience

Knowledge management tools

Education

Associate's Degree in IT

Bachelor's Degree in Computer Science

IT certifications (A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, MSDBA)

Job description

Providence on-site IS Customer Support Technician in Portland, OR, delivers frontline IT support to caregivers, partners, and customers, resolving issues and fulfilling service requests while aiding project deployments.

You will work with the End User Support team to provide timely, accurate assistance, contributing to a reliable technology environment and a positive, patient-focused service experience across Providence facilities.