IT Support Technician - End-User Helpdesk & Troubleshooting

Acadiana Legal Services Corporation; Lafayette (LA); On-site; USD 34,023 - 41,574; Full time

Job summary

Acadiana Legal Service Corporation is seeking a full-time IT Assistant to support the organization’s IT infrastructure. This role involves providing technical support via phone, remote desktop, and email, installing and maintaining end-user computer systems, and addressing hardware/software issues.

The ideal candidate has 2+ years of network and systems maintenance experience, and a basic understanding of Active Directory. Certification is advantageous.

Qualifications

• Good organization skills to balance and prioritize work.
• Certification as an IT Technician will be an advantage (e.g. CompTIA, Microsoft Certified IT Professional).
• 2 years or more experience in computer networks and systems maintenance.
• Basic understanding of Active Directory Users, OUs, and Groups.

Responsibilities

• Provide technical support to users through phone, remote desktop, and email support.
• Install and maintain end-user computer systems.
• Support end-user hardware and software systems.
• Train users on hardware and software usage and policies.
• Troubleshoot network connectivity, printers, hardware, and laptops, email problems, MS Office, and basic Active Directory and DNS issues.
• Collaborate with IT team members, units, and departments to address IT issues.
• All other assignments as required by the IT Manager.

Skills

Organization skills

IT certification

2+ years network experience

Active Directory basics

Job description

Acadiana Legal Service Corporation is seeking a full-time IT Assistant to support the organization’s IT infrastructure. This role involves providing technical support via phone, remote desktop, and email, installing and maintaining end-user computer systems, and addressing hardware/software issues.

The ideal candidate has 2+ years of network and systems maintenance experience, and a basic understanding of Active Directory. Certification is advantageous.