Client Services Team Lead – Desktop & AV

The Historic New Orleans Collection

New Orleans (LA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

The Historic New Orleans Collection is seeking a hands-on Supervisor for its Client Services function. You will oversee desktop computing, printer support, and AV during events, while training staff and maintaining documentation.

The role involves configuring and troubleshooting hardware, software, and network issues on-site in New Orleans. Ideal candidates hold a bachelor’s degree in computer science or equivalent, with 5+ years in desktop support and 3+ years in supervision, plus strong

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
Five years of desktop support experience.
Three years of supervision experience in Technology environments.
Knowledge of ticket management, Office 365, Windows 10, MAC OSX, desktops, laptops, mobile devices, and AV hardware.
Repairing and upgrading computer hardware.
Proficient in Microsoft Office products.
Ability to multi-task, prioritize, and coordinate repairs.
Exceptional customer service and problem-solving skills.
Strong written and oral communication; able to work independently or in a team.
Flexible and detail-oriented in a changing environment.

Responsibilities

Supervise the Client Services team and coordinate with department head (CFO/COO).
Manage Kace tickets and analytics; improve processes for Client Services systems.
Resolve desktop hardware, software, and networking issues.
Provide desktop, printer, and peripheral support; assist with builds, installs, and maintenance.
Train staff on software/hardware use (Office 365, Kace, Horizon).
Maintain asset databases and document IT policies/procedures.
Collaborate with Network Administrator on new technologies and network configuration.