IT Technical Support - Coordinator 1

LSU New Orleans; New Orleans (LA); On-site; USD 37,000 - 47,000; Full time

Job summary

LSU New Orleans is seeking an IT End User Computing professional to provide statewide onsite installation, configuration and support for workstations, laptops, printers, and remote devices. Responsibilities include managing user accounts in Active Directory, documenting ticket resolutions, and assisting end users with technical issues to ensure productive work, with travel to sites as needed.

Candidates should have a degree or equivalent experience, strong analytical and organizational skills,

Qualifications

• Bachelor’s or associate degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
• Excellent analytical, organizational, and time-management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including Outlook, Word, and Excel.
• Minimum one year of professional experience with ITS information systems or programs utilized by the department.

Responsibilities

• Provide statewide onsite installation, configuration, repair, maintenance and support for state-owned workstations, laptops, printers, and related devices.
• Manage user accounts on local PCs, select servers, and Active Directory.
• Document ticket resolutions using the tracking system.
• Support mobile devices containing State data, including email.
• Train end users on technical issues as preventative maintenance.
• Travel to various sites as needed to carry out duties.
• Identify, diagnose, and resolve network issues related to end user problems.
• Restore data from backup systems as needed for end user support.
• Coordinate with internal IT units or external contractors.

Skills

Analytical skills

Organizational skills

Time management

Attention to detail

Project management

Customer service

Education

Bachelor’s Degree or Associate’s Degree

Tools

Microsoft Office Suite

Active Directory

Exchange

SharePoint

Remote control software

Ticketing system software

Job description

Department IT End User Computing Job Summary Job Description Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.

Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.

Utilize tracking system to document ticket resolutions.

Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‑mail.

Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.

Train and assist end users on technical issues as a form of preventative maintenance.

In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.

Travel to various sites as needed to carry out assigned duties.

Identify, diagnose, and assist with resolution of network issues as related to end user problems.

Restore data from backup systems using designated applications as needed for end user support.

Manage all assigned issues being handled by other internal IT units or external contractors.

Other tasks as directed.

QUALIFICATIONS REQUIRED: Bachelor’s Degree or Associate’s degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.

Excellent analytical skills, effective organizational and time management skills.

Great attention to detail and follow up.

Ability to manage projects, assignments, and competing priorities.

Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED: Advanced degree.

Minimum one year of professional experience with OTS information systems or programs utilized by the department.

Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.

Professional experience with Windows based operating systems including installation, system administration or troubleshooting.

Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.

Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.

Professional customer service experience.

SALARY: 37-47k

Posting Close Date

This position will remain open until filled.

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees.

Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.