IT Helpdesk Coordinator I - Onsite Support

University of New Orleans; Baton Rouge (LA); Hybride; USD 45 000 - 64 000; Plein temps

Résumé du poste

University of New Orleans is seeking an IT Technical Support - Coordinator to provide onsite installation, configuration, and maintenance for workstations, printers, and related devices. You will manage user accounts on local PCs and Active Directory, document ticket resolutions, and support mobile devices as needed.

Travel to multiple sites will be required. The role emphasizes strong analytical skills, organization, and the ability to manage multiple priorities while delivering high-quality

Qualifications

• Bachelor’s or Associate degree or 3–6 years of professional experience in lieu of degree.
• Excellent analytical, organizational, and time management skills.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.

Responsabilités

• Provide onsite installation, configuration, repair, and maintenance for workstations, printers, and related devices.
• Manage user accounts on local PCs, select servers, and Active Directory.
• Document ticket resolutions using the tracking system; support mobile devices as needed.
• Travel to various sites as required to carry out duties.
• Assist end users and provide training as preventative maintenance.

Connaissances

Analytical skills

Organizational skills

Time management

Attention to detail

Project management

Microsoft Office

Formation

Bachelor’s or Associate degree

Outils

Active Directory

Remote support tools

Description du poste

University of New Orleans is seeking an IT Technical Support - Coordinator to provide onsite installation, configuration, and maintenance for workstations, printers, and related devices. You will manage user accounts on local PCs and Active Directory, document ticket resolutions, and support mobile devices as needed.

Travel to multiple sites will be required. The role emphasizes strong analytical skills, organization, and the ability to manage multiple priorities while delivering high-quality